Client Resources


Frequently asked questions

What is CBH and what does it cost?

At the Center for Behavioral Health at Spalding University, you can expect compassionate and ethical care intended to empower you to live a more balanced life. Through psychological assessment or one-on-one, group, family, or couples therapy, you may gain the skills and understanding to achieve your individualized goals.

The Center is a low-cost, outpatient provider. Fees, collected at the time of service, are determined by annual income and family size and pre arranged with the front desk staff prior to your appointment. Proof of income may be required to qualify for reduced fees. Check, cash, or credit card payment will be accepted.

What should I expect at CBH?

If you are a first time client at the CBH, our administrative assistant will be your primary point of contact prior to you coming in for your appointment. She will mail or email you forms to complete electronically, to bring in, or you may arrive approximately 30 minutes early to your appointment to complete the information needed. Please be aware that we must have completed paperwork on file prior to your appointment beginning. We want to ensure we thoroughly share about our services and policies through our paperwork, be able to answer any questions you may have about us, and ensure you are able to begin your services at the time scheduled with your clinician.

Where is CBH located?

The Center for Behavioral Health is currently located on Spalding University’s campus in a building called the University Center Building (824 S. Fourth Street Louisville, KY 40203). Follow either Third or Fourth Street to York Street and then turn onto Library Lane across from the Public Library. Once on Library Lane, please proceed to the end of the road and you will see Parking Lot A to your right. Take a right into the parking lot and you may select any of the available spaces in this area. Once you arrive in the parking lot, please place the free Parking Pass emailed to you by our administrative assistant and proceed to the University Center across the street. Once inside, you will see signs for CBH, follow them down the stairs and to the left.


CHECKLIST BEFORE YOUR APPOINTMENT:checklist

____ Completed all new client forms electronically or in person at the front desk

____ Confirmation of fee for CBH services

____ Cash, Check, or Credit Card to pay confirmed fee at time of service

____ A list of your current medications and dosages, if applicable

____ Names and contact information of previous treatment providers, if applicable

____ Records of previous psychological evaluations or testing, if applicable

____ Parking pass sent from CBH Administrative Assistant

 


Policy & Procedures

Confidentiality

Psychological services, medical records, and any digital recordings are kept confidential. Your clinician will review confidentiality with you at your first meeting. All services and records are delivered and maintained according to the highest professional ethics and in compliance with Kentucky state laws and regulations.

Nondiscrimination Policy

The Center for Behavioral Health at Spalding University does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race/ethnicity, color, national origin, age, disability, religion, sex, pregnancy, sexual orientation, gender identity, marital status, military status, veteran status or other protected status.


INCLEMENT WEATHER

The Spalding University Center for Behavioral Health  will follow the same inclement weather procedures set for Spalding University.

If you are scheduled for therapy and the Spalding CBH is closed due to the weather, you will receive a phone call notifying you that the Spalding CBH will be closed. You can also check the local news to see if Spalding University is closed or delayed. If Spalding University is on a delayed schedule and your appointment is scheduled during the closed time, you will be contacted by phone to reschedule your appointment.

If Spalding University closes before your appointment time, you will be notified by phone to reschedule your appointment. A message will be left if an answering machine picks up.

Please make sure that we have your current phone number in our system. (You can call Caitlin McNamara, Clinic Administrative Assistant, at (502) 792-7011 to verify your phone number.)

The most accurate closing and delay information is available from the following sources:

◊ Spalding University website

◊ Spalding University Inclement Weather Line at 502-585-7102

◊ E2 Campus Alert System* (You can register online here.)

◊ Local news media

◊ Spalding University social media

*Please note, Spalding’s E2 Campus Alert System does not charge for its service but standard data fees and text message rates may apply based on your plan with your mobile phone carrier. Alternatively, there is a voice notification option available with this system.